Our goal is to provide access to hand-selected quality knives and accessories that provide maximum value at affordable pricing backed by outstanding customer care. All items that arrive at our store are hand-inspected for quality assurance purposes, and applicable items include an inspection slip to verify this, an image of which may be seen at right (click to expand) Any items that fail this stringent inspection process are either returned to the manufacturer for replacement or, if the defect is only cosmetic, sold at discount in our "Grade B" items page. These items are still backed by manufacturer warranty and are NOT seconds! They are, rather, items that slipped past factory quality control or meet factory standards but not our own. While there are some issues that even we cannot catch, this additional inspection process saves countless customers from facing unexpected disappointment upon receiving a new and exciting toy.

Our Contact Information--

By email: sales@baryonyxknife.com

Our Mailing/Shipping Address:
Baryonyx Knife Co.
10 Folkstone Dr
Bar Harbor, ME 04609
USA

By phone: 207-423-9613

We are not presently able to take credit card orders over the phone. If you wish to make a phone order we accept money orders or personal check.

Please Note! We take customer service seriously at Baryonyx Knife Company, so when you call it goes straight to the owner! As the phone associated with this number is used for both business and personal use, do not expect a company greeting when your call is accepted, as we often cannot tell if the incoming call is business-related until the call is accepted. Thanks!
sales@baryonyxknife.com

Shipping Information:

Orders are processed and shipped in the order they are received. We strive to package and ship items as quickly as possible, but are a small family-owned business and not without fault. If you think your order may have slipped through the cracks, feel free to rattle our cage!

Refund, Returns and Cancellation Policies:

As the vast majority of our items are hand inspected before leaving our shop we ask that customers wishing to return merchandise send us an email stating their name, order number, item they wish to return, and reason for return to receive authorization and instructions for the return. Any products returned without first receiving authorization will be returned to the sender. Items returned must be in as-purchased condition and returned in original packaging.

We ask that any items found to be defective be addressed first with the manufacturer. In addition to being best able to furnish a replacement, manufacturers are able to improve their product by examining returned products. You never know--your return could inspire a change in their production process, or even spark an idea for a whole new item! If, however, you are unable to receive satisfaction with the manufacturer we will be happy to see what we can do to ensure a resolution is reached!

Any non-defective items authorized for return are subject to a 15% restocking fee, and Special Grade service charges are non-refundable. Thank you for your understanding!

Legal:

Knives and other edged tools are intended and sold for legitimate sporting purposes only. The purchase, use, and ownership of knives are subject to a wide variety of local laws and regulations. Certain knife styles, blade designs, and blade lengths are not allowed in specific areas. In light of recent events involving national security, knives may not be permitted in government buildings or on government property (such as court houses, federal offices, national monuments, and airports), and government officials may take the position that knives are “weapons” under applicable laws. Due to the complexity and constantly changing nature of these laws and regulations, it is impossible for Baryonyx Knife Company, LLC to be aware of every restriction in every location in which our knives may be sold or carried. It is the responsibility of the buyer to investigate and comply with the laws and regulations that apply in his or her specific area. You, and not Baryonyx Knife Company, LLC, are solely responsible for any claims resulting from violation of these laws and/or regulations. All items are sold as-is, and Baronyx Knife Company, LLC, its members, and staff shall not be held liable for any injury or damages resulting from the use or misuse of its products.


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